"We believe that's the way to approach development - with a leading customer," Pockard said. This module is built on workflow capabilities that Amdocs developed in cooperation with customer British Telecom. Ministry of Defence, a Cogent customer, high-security communications personnel will retain client/server applications while 15,000 others get the new browser-based applications.Īlso new in Clarif圜RM 11 is Process Manager, for defining, managing and automating business processes. Washington-based Cogent Communications Inc., a systems integration division of EADS Telecom, will support thin and thick clients internally and for its customers. "Clients want to pick and choose where it makes sense to switch to thin clients and don't want to do heavy implementation where it's not required," Pockard said. For example, a company might want its sales force to migrate to thin clients while keeping its local call center employees on a client/server setup. Companies can manage thin and thick clients through the same database, which lets them stagger upgrades, Pockard said. introduced a Web-based architecture with PeopleSoft 8, as did Siebel Systems with Siebel 7.Īmdocs stresses that Version 11 lets browser-based and client/server applications coexist. Thin-client support isn't uncommon - CRM rival PeopleSoft Inc. Version 11 features a new architecture that includes browser-based access. The company has incorporated some of its analytic tools and order management features in the new Clarify suite, Pockard said. 1," said Dror Pockard, Amdocs' Clarify division president.Īmdocs also makes billing and order management software, primarily for telecommunications firms. in Boston.Īmdocs, which bought Clarify for $200 million in November 2001, wants to regain some of that lost market share. 2 in market share behind Siebel Systems Inc. When Nortel announced plans to buy Clarify for $2.1 billion in October 1999, Clarify was No. However, the first fully matured Smart Client was released on release 7.5 (Italy).Amdocs Ltd., owner of the Clarify software line, this week is announcing its first upgrade of the once-pioneering customer relationship management (CRM) suite.Ĭlarif圜RM 11 will include a new integration gateway, process manager and support for thin clients, which are aimed at making it easier for companies to deploy Clarify software and link it to their other systems, Amdocs said.Ĭlarify was an early leader in the CRM market but faded from view during the period it was owned by Nortel Inc. Since Clarify version 11.5, the following versions were introduced: Clarif圜RM 12.1, Clarif圜RM 12.5 and Clarif圜RM 13.1.Īs of Clarif圜RM 13.1, Amdocs changed its name and number to AmdocsCRM 6.0.ĪmdocsCRM 6.0 (Clarify 13.1) was the last version to introduce new functionality for Thin (Web) client).ĪmdocsCRM 7.1 was the first release that offered Smart Client (Java based client). This application is now able to meet all kinds of requirements of call centers and help desks. It was then taken over by Amdocs in the year 2002, and since then has been turned into a very robust CRM package that provided solutions from one end to another.In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks.Īmdocs further integrated the customer service application into business processes such as capturing and tracking parts and part usage, time utilization, warranty costs, service contract costs, customer history, and trends in items or services.Ĭlarify is now an Amdocs Customer Relationship Management S/W product.It is based on client server technology which may range from 2 to n tiers.Īfter its takeover by Amdocs in the year 2002, Clarify CRM solution has ever since evolved to now become a completely integrated CRM package. The Clarify CRM tool is a very powerful call center and help desk automation solution that had been a very dominant player in the market during the later part of 1990s.
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